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Dedicated prop firm support

Support that keeps your traders moving.

Trained representatives who understand funded accounts, drawdown rules, and trader support, so your firm never misses a ticket.

See Our Plans Explore services
CRM14 open tickets
DiscordCommunity online
ResponseUnder 3 minutes
Support acrossCRMDISCORDTRADER OPS
A higher standard of support

Built for prop firms that take reputation seriously.

Prop firm trainedSpecialists who understand your rules and terminology
Under 3 minutesTarget first response for fast moving trader questions
Fully monitoredClear reporting across every hour of coverage

What we handle

One team.
Every touchpoint.

We embed into your existing stack and brand voice, giving your traders fast, accurate answers wherever they ask.

01

CRM & Ticketing Support

Trained reps manage your support tickets across Zendesk, Intercom, Freshdesk, or your preferred CRM.

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02

Discord Community Support

Dedicated reps monitor and respond in your Discord support channels with professional, consistent communication.

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03

Trader Support Operations

We handle payout status, rule clarifications, platform issues, and escalations with calm, precise communication.

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Simple, scalable coverage

Plans built around your market.

Start with the coverage you need today. Scale your team as ticket volume grows.

Business Hours

9am to 6pm, 5 days/week

$7/hour
  • Target first response under 3 minutes
  • Monitored & reported hours
  • Dedicated, trained reps
  • Brand aligned support playbook
Choose plan
Most popular

24/5 Coverage

24 hours, Monday to Friday

$10/hour
  • Target first response under 3 minutes
  • Monitored & reported hours
  • Dedicated, trained reps
  • Brand aligned support playbook
Choose plan

24/7 Coverage

Every hour, every day

$13/hour
  • Target first response under 3 minutes
  • Monitored & reported hours
  • Dedicated, trained reps
  • Brand aligned support playbook
Choose plan

All listed rates are company service rates. These are not per representative fees.
Custom team sizes and enterprise pricing are available. Contact us for a tailored quote.

Why Mogi Desk

Not a call center.
Your support edge.

Generic scripts do not work in a high pressure trading environment. Our representatives understand the questions, urgency, and language that define your firm.

Build your team
01

Built inside the industry

Direct prop firm experience shapes every process, from onboarding to escalation.

02

Specialist reps, not generalists

Your team learns funded accounts, drawdown rules, payouts, and platform terminology.

03

Transparent by default

Monitored hours and clear reporting give you a reliable view of team performance.

Let's talk

Better support starts with one conversation.

Tell us about your firm, ticket volume, and coverage goals. We'll shape a team around what you actually need.

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Need a custom setup?
Enterprise teams and flexible schedules are welcome.

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